Returns & Exchanges

Please click here to download our Returns & Exchange Form

Returns Policy

Non-warranty returns (excluding our error) will be exchanged or refunded provided the product is returned unused, in the original packaging and tags and in a sellable condition, within 30 days.

You will be responsible for returning the item to us at your cost (we recommend Royal Mail Signed for)

A charge of upto 10% of the value of the item(s) may be charged for any items that are returned without tags or deemed to not be as per sent out condition, ie contaminated by dog/cat hairs, dirt/mud on items, if any items are deemed as used before return these will be returned to the customer.

If the item is returned within 7 days, under the distance selling regulations you are entitled to a full refund including postage. 
If we send the wrong item by mistake, we will, of course refund you the cost of the item and your return postage.
All goods sold online are sold with the normal manufacturer warranty that accompanies the product. This warranty applies only to the original purchaser.

Certain items may be excluded from warranty such as latex seals, used goods and sale or end of line items. 

Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty. Your statutory rights are not affected.

If you think a product is faulty please contact us and explain the problem, we will need to see the product before we are able to offer a replacement or refund.

For international orders the charge will vary depending on the current cost of delivery to that country. For an accurate price please contact us before returning the item.

** Any Alterations/Custom changes requested by customers to products are non returnable items, if the company agrees to a return of the item their will be an 50% restocking fee, this is due to the item no longer being of a standard specification.

** Any Top Decks that are ordered are again made to order items and these again are non returnable(please ensure you order the correct sizing)

** Christmas Delivery returns extended